can i configure zammad so: that no notification is sent when a field / object you have created is changed in the ticket??? as an example: an object is edited for billing and then no one should receive a notification.
- Used Zammad version: last (3.3.X)
- Used Zammad installation source: (source, package, …)
- Operating system:
- Browser + version:
thanks a lot
Are you talking about agent notifications or customer notifications?
I mean agent notifications. any ideas?
I can’t see if the mentioned ticket does have an owner set, but you can decide on what updates you want to be notified. By default Zammad will notify everyone about a ticket update if no owner is set.
You can find more information on these settings here:
Hi, there are tickets with and without owners. my question is: is it possible to exclude a field from the notification?
No, you can’t exclude specific fields for ticket updates.
The thing that triggers is not directly changing an attribute, but “creating” or “updating” the ticket itself.
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