Exclude item in ticket notification

Technical assistance
1

Hello,
can i configure zammad so: that no notification is sent when a field / object you have created is changed in the ticket??? as an example: an object is edited for billing and then no one should receive a notification.

  • Used Zammad version: last (3.3.X)
  • Used Zammad installation source: (source, package, …)
  • Operating system:
  • Browser + version:

grafik
grafik303×536 13.2 KB

thanks a lot

Christian

2

Are you talking about agent notifications or customer notifications?

3

I mean agent notifications. any ideas?

4

I can’t see if the mentioned ticket does have an owner set, but you can decide on what updates you want to be notified. By default Zammad will notify everyone about a ticket update if no owner is set.

You can find more information on these settings here:
https://user-docs.zammad.org/en/latest/extras/profile-and-settings.html

5

Hi, there are tickets with and without owners. my question is: is it possible to exclude a field from the notification?

6

No, you can’t exclude specific fields for ticket updates.
The thing that triggers is not directly changing an attribute, but “creating” or “updating” the ticket itself.

7

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