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Used Zammad version: 2.5.x
Used Zammad installation source: ubuntu-package
Operating system: ubuntu 16.04
Browser + version: safari desktop latest
Expected behavior:
when importing from Zendesk all tickets should be imported
Actual behavior:
import stops with the following error message:
Problem with ObjectManager Attribute 'XY?': Only letters from a-z, numbers from 0-9, and _ are allowed
the attribute is a checkbox
disabling the attribute doesn’t help.
Steps to reproduce the behavior:
create a additional ticket field with attribute “checkbox” and try to import the tickets.
OK, I’m now at the point where I can say that it is the attribute name wich has an question mark but I can’t change it in Zendesk. Could someone give me a hint where I could remove the question mark for only this attribute?
I would do a little dirty hack -> something like
if $name == 'attributename?'
$name = 'attributename'
end
edit1:
ok, got it working by changing the attribute-name in Zendesk. head -> table.
now I got another error after importing 170 of 2569 tickets:
SSL_connect SYSCALL returned=5 errno=0 state=unknown state
any idea? I think It might be my browser. Is there a way to start the import from command-line? I only found informations for OTRS.
edit2:
OK. got it working. The importer seems to have a problem with Safari. With Chrome it works. But now I have another problem:
My Tickets don’t get imported in full length. Here ist the Error Message from Log:
WARNING: cut string because of database length Ticket.note(250 but is 3249: