Error with output in 365

Technical assistance
1

Infos:

  • Used Zammad version: 5.4.1-1682056985.1730fd69.stretch
  • Used Zammad installation type: (source, package, docker-compose, …) Source
  • Operating system: Debian 9
  • Browser + version: Firefox 113.0.1

Expected behavior:

Once office 365 is configured, you should be able to send emails to customers from the zammad tickets, as we did before, and notifications should work via email.

Actual behavior:

Outgoing mail doesn’t work, the email icon in the tickets has disappeared and now I can’t reply to clients through zammad.

This is a view of the error in mail section , but in 365 all its okay

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Steps to reproduce the behavior:

Log in to 365 with the usual account, it has been tried with several accounts but it doesn’t matter, it doesn’t work.

2

Looks like an authentication error which generally means, you have an incorrect password. Either that, or the password has expired.

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3

how i can delete it to use offce 365 account?
Because in the office 365 looks with this error and with re-login and put everything again from 0 doesn’t work
Thanks you soo much in advance

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4

Make sure you are using the correct credentials, the password hasn’t expired, the account isn’t locked out…etc.

Check your Azure sign in’s for more information as to why you can’t sing in with that account. According to Zammad, you are using the wrong credentials/settings.