Error while migrating data from OTRS

  • Used Zammad version: 3.4
  • Used Zammad installation source: package
  • Operating system: Debian 9
  • Browser + version: FF 79
  • OTRS version: 6.0.17
  • Znuny4OTRS-Repo: 6.0.61
    *Znuny4OTRS-ZammadMigrator: 6.0.6

I’n trying to migrate data from our OTRS instance to our new Zammad instance using the Znuny Plug-in. And initiating the process on the CLI.

Expected behavior:

  • A succesful migration.

Actual behavior:

  • thread#-: Start import…
    thread#-: POST: http://domain.tld/otrs/
    thread#-: PARAMS: {:Action=>“ZammadMigrator”, :Key=>“K26Kj5d4EVEu5yUo84QmokEViegfVcHRyrAo0rbx”}
    thread#-: ERROR: No such file http://domain.tld/otrs/, 404!
    Traceback (most recent call last):
    7: from (irb):6
    6: from lib/import/otrs.rb:35:in start' 5: from lib/import/otrs.rb:59:in checks’
    4: from lib/import/otrs.rb:51:in connection_test' 3: from lib/import/otrs/requester.rb:67:in connection_test’
    2: from lib/import/otrs/requester.rb:90:in request_json' 1: from lib/import/otrs/requester.rb:130:in post’
    RuntimeError (Zammad Migrator returned an error)

Steps to reproduce the behavior:

*redone all the steps according to the manual and reinstalleld the plugins . Can anybody point me in the right direction.

Did you check to restart your webserver? Sometimes this may be an issue if it isn’t.
Apart from that, error 404 usually means the plugin is not installed.

If you did install it but it’s not working, I personally can’t help you, I’m not familiar enough with OTRS.

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