Infos:
- Used Zammad version: 5.0.3 (updated from 5.0.1)
- Used Zammad installation type: package
- Operating system: Debian 9
- Browser + version: Chrome and Firefox latest
Expected behavior:
- Create an SLA.
Actual behavior:
- Can’t create SLAs. In /var/log/zammad/production.log I have these entries:
I, [2021-12-15T13:50:25.251983 #443-1076040] INFO -- : Parameters: {"name"=>"SLA prio normal", "first_response_time"=>"", "response_time"=>"4320", "update_time"=>"", "solution_time"=>"", "condition"=>{"ticket.state_id"=>{"operator"=>"is", "value"=>["1", "2"]}, "ticket.priority_id"=>{"operator"=>"is", "value"=>"2"}}, "calendar_id"=>"1", "id"=>"c-1"}
E, [2021-12-15T13:50:25.263040 #443-1076040] ERROR -- : undefined local variable or method `response_time' for #<Sla:0x00007f1b0067ad28>
This is the SLA I try to create:
On the web interface I get these errors: