ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>

Technical assistance
1

Infos:

Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.

  • Used Zammad version: 2.6.x
  • Used Zammad installation source: (source, package, …) ubuntu deb
  • Operating system: ubuntu 16.04
  • Browser + version:

Actual behavior:

  • we get the following error message in production.log at irregular intervals:

    ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>

    Nothing to find before and after the Error in Debug and Info-Log.
    Does anybody know how to debug and clear that?

2

Maybe @anon29869905 can find some spare time the next days to take a look what it could be.

3

that would be great.

4

We’ll have a look. Please provide further information as you find any. Would be interesting how this error affects the application, too.

5

I just started getting this error, what extra information do you require?

6

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