{"error":"Invalid base64 for attachment with index '0'"}

mateusf97 · July 24, 2018, 7:51pm

Used Zammad version: 2.5
Operating system: Ubuntu 16.04
Browser + version: Chrome

Expected behavior:

Add a new ticket article via api with an attachment

When I send the arguments to the API with curl in PHP, I get an error message in chrome and in producution.log

But the body of the article works!
I get added, it’s received successfully, but the attachments do not arrive

Actual behavior:

{“error”:“Invalid base64 for attachment with index ‘0’”}

this is my production.log

I, [2018-07-24T16:31:21.469523 #690]  INFO -- : Started POST "/api/v1/ticket_articles" for 127.0.0.1 at 2018-07-24 16:31:21 -0300
I, [2018-07-24T16:31:21.484912 #690]  INFO -- : Processing by TicketArticlesController#create as */*
I, [2018-07-24T16:31:21.485150 #690]  INFO -- :   Parameters: {"ticket_id"=>"116", "from"=>" Fred Armando <mateus@mateus.com> ", "sender_id"=>" 2 ", "to"=>"", "cc"=>"", "attachments"=>[{"filename"=>"useradd.txt", "data"=>"data:text/plain;base64,dGVzdGUgdGVzdGUgdGVzdGV0ZSBzdGUgdGVzdGV0ZSBzdGV0IGVzdGUgdGVzdGUK", "mime-type"=>"text/plain"}], "created_by_id"=>" 11", "updated_by_id"=>" 11", "subject"=>"", "body"=>"teste", "content_type"=>"text/html", "type"=>"web", "internal"=>"false", "time_unit"=>"12"}
I, [2018-07-24T16:31:22.062980 #690]  INFO -- : Authentication against Auth::Internal for user mateus@mateus.com ok.
E, [2018-07-24T16:31:22.639577 #690] ERROR -- : Invalid base64 for attachment with index '0' (Exceptions::UnprocessableEntity)
/opt/zammad/app/controllers/concerns/creates_ticket_articles.rb:93:in `block in article_create'
/opt/zammad/app/controllers/concerns/creates_ticket_articles.rb:77:in `each'
/opt/zammad/app/controllers/concerns/creates_ticket_articles.rb:77:in `each_with_index'
/opt/zammad/app/controllers/concerns/creates_ticket_articles.rb:77:in `article_create'
/opt/zammad/app/controllers/ticket_articles_controller.rb:86:in `create'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal/basic_implicit_render.rb:4:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/abstract_controller/base.rb:186:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/abstract_controller/callbacks.rb:20:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:131:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/abstract_controller/callbacks.rb:19:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal/rescue.rb:20:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal/instrumentation.rb:32:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/notifications.rb:166:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/notifications/instrumenter.rb:21:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/notifications.rb:166:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal/instrumentation.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal/params_wrapper.rb:252:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/railties/controller_runtime.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/abstract_controller/base.rb:124:in `process'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionview-5.1.5/lib/action_view/rendering.rb:30:in `process'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal.rb:189:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal.rb:253:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/routing/route_set.rb:49:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/routing/route_set.rb:31:in `serve'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/journey/router.rb:50:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/journey/router.rb:33:in `each'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/journey/router.rb:33:in `serve'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/routing/route_set.rb:844:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/builder.rb:63:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/etag.rb:25:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/conditional_get.rb:38:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/session/abstract/id.rb:232:in `context'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/session/abstract/id.rb:226:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/cookies.rb:613:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/callbacks.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:97:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/callbacks.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/debug_exceptions.rb:59:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.5/lib/rails/rack/logger.rb:36:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.5/lib/rails/rack/logger.rb:24:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/tagged_logging.rb:69:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/tagged_logging.rb:26:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/tagged_logging.rb:69:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.5/lib/rails/rack/logger.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/remote_ip.rb:79:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/request_id.rb:25:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/method_override.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/cache/strategy/local_cache_middleware.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/executor.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/static.rb:125:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/sendfile.rb:111:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.5/lib/rails/engine.rb:522:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/configuration.rb:225:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/server.rb:624:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/server.rb:438:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/server.rb:302:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/thread_pool.rb:120:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
I, [2018-07-24T16:31:22.642278 #690]  INFO -- : Completed 422 Unprocessable Entity in 1157ms (Views: 0.8ms | ActiveRecord: 104.3ms)
I, [2018-07-24T16:31:23.102085 #690]  INFO -- : Started GET "/api/v1/users/11?full=true&_=1532456357243" for 127.0.0.1 at 2018-07-24 16:31:23 -0300
I, [2018-07-24T16:31:23.118530 #690]  INFO -- : Processing by UsersController#show as JSON
I, [2018-07-24T16:31:23.118729 #690]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1532456357243", "id"=>"11"}
I, [2018-07-24T16:31:23.190642 #690]  INFO -- : Completed 200 OK in 72ms (Views: 8.2ms | ActiveRecord: 8.0ms)
I, [2018-07-24T16:31:23.926742 #690]  INFO -- : Started GET "/api/v1/users/11?full=true&_=1532454570278" for 127.0.0.1 at 2018-07-24 16:31:23 -0300
I, [2018-07-24T16:31:23.944892 #690]  INFO -- : Processing by UsersController#show as JSON
I, [2018-07-24T16:31:23.945428 #690]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1532454570278", "id"=>"11"}
I, [2018-07-24T16:31:24.015793 #690]  INFO -- : Completed 200 OK in 69ms (Views: 8.2ms | ActiveRecord: 8.6ms)
I, [2018-07-24T16:31:24.066736 #690]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=11&_=1532454570279" for 127.0.0.1 at 2018-07-24 16:31:24 -0300
I, [2018-07-24T16:31:24.100359 #690]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=11&_=1532454570280" for 127.0.0.1 at 2018-07-24 16:31:24 -0300
I, [2018-07-24T16:31:24.111329 #690]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2018-07-24T16:31:24.113018 #690]  INFO -- :   Parameters: {"customer_id"=>"11", "_"=>"1532454570279"}
I, [2018-07-24T16:31:24.123357 #690]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2018-07-24T16:31:24.133266 #690]  INFO -- :   Parameters: {"customer_id"=>"11", "_"=>"1532454570280"}
I, [2018-07-24T16:31:24.644446 #690]  INFO -- : Completed 200 OK in 511ms (Views: 13.4ms | ActiveRecord: 395.8ms)
I, [2018-07-24T16:31:24.652194 #690]  INFO -- : Completed 200 OK in 539ms (Views: 13.6ms | ActiveRecord: 73.4ms)
I, [2018-07-24T16:31:25.481466 #711]  INFO -- : execute Channel.fetch (try_count 0)...
I, [2018-07-24T16:31:26.944314 #690]  INFO -- : Started PUT "/api/v1/taskbar/203" for 127.0.0.1 at 2018-07-24 16:31:26 -0300
I, [2018-07-24T16:31:26.963606 #690]  INFO -- : Processing by TaskbarController#update as JSON
I, [2018-07-24T16:31:26.968547 #690]  INFO -- :   Parameters: {"key"=>"Ticket-116", "client_id"=>"123", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{}}, "params"=>{"ticket_id"=>"116", "shown"=>true}, "prio"=>3, "notify"=>false, "active"=>true, "updated_at"=>"2018-07-24T19:30:59.228Z", "id"=>"203"}
I, [2018-07-24T16:31:27.116310 #690]  INFO -- : Completed 200 OK in 147ms (Views: 1.4ms | ActiveRecord: 7.8ms)
I, [2018-07-24T16:31:29.808161 #711]  INFO -- : 2018-07-24T16:31:29-0300: [Worker(host:prisvo-nuc pid:711)] Job BackgroundJobSearchIndex (id=2694) RUNNING
I, [2018-07-24T16:31:30.057044 #690]  INFO -- : Started PUT "/api/v1/taskbar/199" for 127.0.0.1 at 2018-07-24 16:31:30 -0300
I, [2018-07-24T16:31:30.095439 #690]  INFO -- : Processing by TaskbarController#update as JSON
I, [2018-07-24T16:31:30.095987 #690]  INFO -- :   Parameters: {"key"=>"Ticket-116", "client_id"=>"123", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{}}, "params"=>{"ticket_id"=>116, "overview_id"=>8, "shown"=>true}, "prio"=>2, "notify"=>true, "active"=>false, "updated_at"=>"2018-07-24T18:20:05.444Z", "id"=>"199"}
I, [2018-07-24T16:31:30.299569 #690]  INFO -- : Completed 200 OK in 203ms (Views: 1.4ms | ActiveRecord: 19.7ms)
I, [2018-07-24T16:31:30.307349 #711]  INFO -- : # curl -X POST "http://localhost:9200/prisvo-nuc_zammad_production/User/11?pipeline=zammad695794073437" \
I, [2018-07-24T16:31:30.340966 #711]  INFO -- : # 200
I, [2018-07-24T16:31:30.356062 #711]  INFO -- : 2018-07-24T16:31:30-0300: [Worker(host:prisvo-nuc pid:711)] Job BackgroundJobSearchIndex (id=2694) COMPLETED after 0.5471
I, [2018-07-24T16:31:30.377098 #711]  INFO -- : 2018-07-24T16:31:30-0300: [Worker(host:prisvo-nuc pid:711)] Job BackgroundJobSearchIndex (id=2695) RUNNING
I, [2018-07-24T16:31:31.040134 #711]  INFO -- : # curl -X POST "http://localhost:9200/prisvo-nuc_zammad_production/Ticket/116?pipeline=zammad695794073437" \
I, [2018-07-24T16:31:31.132802 #711]  INFO -- : # 200
I, [2018-07-24T16:31:31.143615 #711]  INFO -- : 2018-07-24T16:31:31-0300: [Worker(host:prisvo-nuc pid:711)] Job BackgroundJobSearchIndex (id=2695) COMPLETED after 0.7661
I, [2018-07-24T16:31:31.162557 #711]  INFO -- : 2018-07-24T16:31:31-0300: [Worker(host:prisvo-nuc pid:711)] Job BackgroundJobSearchIndex (id=2696) RUNNING
I, [2018-07-24T16:31:31.288126 #711]  INFO -- : # curl -X POST "http://localhost:9200/prisvo-nuc_zammad_production/User/11?pipeline=zammad695794073437" \
I, [2018-07-24T16:31:31.316463 #711]  INFO -- : # 200
I, [2018-07-24T16:31:31.331403 #711]  INFO -- : 2018-07-24T16:31:31-0300: [Worker(host:prisvo-nuc pid:711)] Job BackgroundJobSearchIndex (id=2696) COMPLETED after 0.1680
I, [2018-07-24T16:31:31.349473 #711]  INFO -- : 2018-07-24T16:31:31-0300: [Worker(host:prisvo-nuc pid:711)] Job Observer::Ticket::UserTicketCounter::BackgroundJob (id=2697) RUNNING
I, [2018-07-24T16:31:31.508339 #711]  INFO -- : 2018-07-24T16:31:31-0300: [Worker(host:prisvo-nuc pid:711)] Job Observer::Ticket::UserTicketCounter::BackgroundJob (id=2697) COMPLETED after 0.1582
I, [2018-07-24T16:31:33.721740 #711]  INFO -- : execute Ticket.process_escalation (try_count 0)...
I, [2018-07-24T16:31:34.595907 #711]  INFO -- : Scheduler running...
I, [2018-07-24T16:31:34.608831 #711]  INFO -- : Running job thread for 'Process escalation tickets' (Ticket.process_escalation) status is: sleep
I, [2018-07-24T16:31:34.610059 #711]  INFO -- : Running job thread for 'Import OTRS diff load' (Import::OTRS.diff_worker) status is: sleep
I, [2018-07-24T16:31:34.610586 #711]  INFO -- : Running job thread for 'Check Channels' (Channel.fetch) status is: sleep
I, [2018-07-24T16:31:34.610971 #711]  INFO -- : Running job thread for 'Check streams for Channel' (Channel.stream) status is: sleep
I, [2018-07-24T16:31:34.611285 #711]  INFO -- : Running job thread for 'Generate Session data' (Sessions.jobs) status is: sleep
I, [2018-07-24T16:31:34.612018 #711]  INFO -- : Running job thread for 'Execute jobs' (Job.run) status is: sleep
I, [2018-07-24T16:31:36.928154 #690]  INFO -- : Started GET "/api/v1/online_notifications/?full=true&_=1532454570281" for 127.0.0.1 at 2018-07-24 16:31:36 -0300
I, [2018-07-24T16:31:36.962862 #690]  INFO -- : Processing by OnlineNotificationsController#index as JSON
I, [2018-07-24T16:31:36.964641 #690]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1532454570281"}
I, [2018-07-24T16:31:37.525517 #690]  INFO -- : Completed 200 OK in 560ms (Views: 13.3ms | ActiveRecord: 53.3ms)
I, [2018-07-24T16:31:38.885220 #690]  INFO -- : Started GET "/api/v1/tickets/116?all=true&_=1532454570282" for 127.0.0.1 at 2018-07-24 16:31:38 -0300
I, [2018-07-24T16:31:38.902410 #690]  INFO -- : Started GET "/api/v1/tickets/116?all=true&_=1532456357244" for 127.0.0.1 at 2018-07-24 16:31:38 -0300
I, [2018-07-24T16:31:38.932287 #690]  INFO -- : Processing by TicketsController#show as JSON
I, [2018-07-24T16:31:38.951782 #690]  INFO -- :   Parameters: {"all"=>"true", "_"=>"1532454570282", "id"=>"116"}
I, [2018-07-24T16:31:38.951585 #690]  INFO -- : Processing by TicketsController#show as JSON
I, [2018-07-24T16:31:38.971356 #690]  INFO -- :   Parameters: {"all"=>"true", "_"=>"1532456357244", "id"=>"116"}
I, [2018-07-24T16:31:39.433919 #690]  INFO -- : Completed 200 OK in 480ms (Views: 23.2ms | ActiveRecord: 206.3ms)
I, [2018-07-24T16:31:39.468021 #690]  INFO -- : Completed 200 OK in 496ms (Views: 22.9ms | ActiveRecord: 252.5ms)
I, [2018-07-24T16:31:39.539200 #711]  INFO -- : 2018-07-24T16:31:39-0300: [Worker(host:prisvo-nuc pid:711)] Job Transaction::BackgroundJob (id=2698) RUNNING
I, [2018-07-24T16:31:39.683649 #711]  INFO -- : 2018-07-24T16:31:39-0300: [Worker(host:prisvo-nuc pid:711)] Job Transaction::BackgroundJob (id=2698) COMPLETED after 0.1440
I, [2018-07-24T16:31:39.702998 #711]  INFO -- : 2018-07-24T16:31:39-0300: [Worker(host:prisvo-nuc pid:711)] Job Transaction::BackgroundJob (id=2699) RUNNING
I, [2018-07-24T16:31:40.051744 #711]  INFO -- : 2018-07-24T16:31:40-0300: [Worker(host:prisvo-nuc pid:711)] Job Transaction::BackgroundJob (id=2699) COMPLETED after 0.3483
I, [2018-07-24T16:31:41.498858 #690]  INFO -- : Started PUT "/api/v1/taskbar/203" for 127.0.0.1 at 2018-07-24 16:31:41 -0300
I, [2018-07-24T16:31:41.515234 #690]  INFO -- : Processing by TaskbarController#update as JSON
I, [2018-07-24T16:31:41.515478 #690]  INFO -- :   Parameters: {"key"=>"Ticket-116", "client_id"=>"123", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{}}, "params"=>{"ticket_id"=>"116", "shown"=>true}, "prio"=>3, "notify"=>true, "active"=>true, "updated_at"=>"2018-07-24T19:30:59.228Z", "id"=>"203"}
I, [2018-07-24T16:31:41.743354 #690]  INFO -- : Completed 200 OK in 228ms (Views: 1.6ms | ActiveRecord: 56.3ms)
I, [2018-07-24T16:31:42.486875 #690]  INFO -- : Started GET "/api/v1/online_notifications/?full=true&_=1532454570283" for 127.0.0.1 at 2018-07-24 16:31:42 -0300
I, [2018-07-24T16:31:42.510289 #690]  INFO -- : Processing by OnlineNotificationsController#index as JSON
I, [2018-07-24T16:31:42.510832 #690]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1532454570283"}
I, [2018-07-24T16:31:42.649893 #690]  INFO -- : Completed 200 OK in 138ms (Views: 13.0ms | ActiveRecord: 13.9ms)

Steps to reproduce the behavior:

I attached and converted the file to base64 as requested in api documentation

this is my array that is sent in the php curl

$ch = curl_init();

curl_setopt($ch, CURLOPT_URL, ZAMMAD_ARTICLE_API);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);

if ($attachment) {

  $attachment_name = $this->request->post['name'];
  $attachment_mime = $this->request->post['mime'];

 curl_setopt($ch, CURLOPT_POSTFIELDS, "{
  \"ticket_id\":\"" . $return_id . "\",
  \"from\":\" " . $from['from'] . " \",
  \"sender_id\":\" " . $from['sender_id'] . " \",
  \"to\":\"\",
  \"cc\":\"\",
  \"attachments\": [
    {
      \"filename\":\"" . $attachment_name . "\",
      \"data\":\"" . $attachment . "\",
      \"mime-type\":\"" . $attachment_mime . "\"

    }],
  \"created_by_id\":\" " . $from['created_by_id'] . "\",
  \"updated_by_id\":\" " . $from['updated_by_id'] . "\",
  \"subject\":\"\",
  \"body\":\"" . $return_reply . "\",
  \"content_type\":\"text/html\",
  \"type\":\"web\",
  \"internal\":\"false\",
  \"time_unit\":\"12\"}");

the example array that i was send

> 
> 
> {
>         "ticket_id":"116",
>         "from":" Fred Armando <mateus@mateus.com> ",
>         "sender_id":" 2 ",
>         "to":"",
>         "cc":"",
>         "attachments": [
>           {
>             "filename":"useradd.txt",
>             "data":"data:text/plain;base64,dGVzdGUgdGVzdGUgdGVzdGV0ZSBzdGUgdGVzdGV0ZSBzdGV0IGVzdGUgdGVzdGUK",
>             "mime-type":"text/plain"
> 
>           }],
>           "created_by_id":" 11",
>           "updated_by_id":" 11",
>           "subject":"",
>           "body":"ASDFASDFASDFASDF",
>           "content_type":"text/html",
>           "type":"web",
>           "internal":"false",
>           "time_unit":"12"
> }

if I send the argument to the PHP curl only the attachment will not be added

Am I doing something wrong here?

    "attachments": [
      {
        "filename":"useradd.txt",
        "data":"data:text/plain;base64,dGVzdGUgdGVzdGUgdGVzdGV0ZSBzdGUgdGVzdGV0ZSBzdGV0IGVzdGUgdGVzdGUK",
        "mime-type":"text/plain"

      }],

the base64 conversion works fine, but the attachment was not attached

i’m following this tutorial in documentation!

https://docs.zammad.org/en/latest/api-ticket-article.html#create

It work fine (except in attachment for me)

can u help ?

mateusf97 · July 25, 2018, 12:46pm

I found the answer!

The file must be read like binary file!

If you read the file with a normal base64 function like this:

$(document).ready(function() {
‘use strict’;

	$("#upload").click(function () {
	    $("#inputFileToLoad").trigger('click');
	});

	$('#inputFileToLoad').change(function() {
		$('.button-load').html('Carregando...');
		$('.button-return-form').attr('disabled','disabled');

		var filesSelected = document.getElementById    $(document).ready(function() {
	'use strict';


	$("#upload").click(function () {
	    $("#inputFileToLoad").trigger('click');
	});

	$('#inputFileToLoad').change(function() {
		$('.button-load').html('Carregando...');
		$('.button-return-form').attr('disabled','disabled');

		var filesSelected = document.getElementById("inputFileToLoad").files;
		if (filesSelected.length > 0) {
			var fileToLoad = filesSelected[0];

			var fileReader = new FileReader();

			fileReader.onload = function(fileLoadedEvent) {
				var srcData = fileLoadedEvent.target.result; // <--- data: base64
					$('#file').val(srcData);
					$('.button-return-form').removeAttr('disabled');
					$('.button-load').html($('input[type=file]').val().split('\\').pop() + ' Carregado. Tudo pronto!');
			}

		fileReader.readAsDataURL(fileToLoad);
		}
	})
});("inputFileToLoad").files;
		if (filesSelected.length > 0) {
			var fileToLoad = filesSelected[0];

			var fileReader = new FileReader();

			fileReader.onload = function(fileLoadedEvent) {
				var srcData = fileLoadedEvent.target.result; // <--- data: base64
					$('#file').val(srcData);
					$('.button-return-form').removeAttr('disabled');
					$('.button-load').html($('input[type=file]').val().split('\\').pop() + ' Carregado. Tudo pronto!');
			}

		fileReader.readAsDataURL(fileToLoad);
		}
	})
});

Your code wiil not work!

You must to use a function with binary caracteristic, like this:

var handleFileSelect = function(evt) {
    var files = evt.target.files;
    var file = files[0];

    if (files && file) {
        var reader = new FileReader();

        reader.onload = function(readerEvt) {
            var binaryString = readerEvt.target.result;
            document.getElementById("file").value = btoa(binaryString);
            $('.button-return-form').removeAttr('disabled');
			$('.button-load').html($('input[type=file]').val().split('\\').pop() + ' Carregado. Tudo pronto!');
		};
        };

        reader.readAsBinaryString(file);
}

if (window.File && window.FileReader && window.FileList && window.Blob) {
    document.getElementById('inputFileToLoad').addEventListener('change', handleFileSelect, false);
} else {
    alert('Por favor, utilize um Browser mais recente! O "upload" nao tem suporte nesta versão');
}

And so, your upload attachments with API must work!

system · November 22, 2018, 12:46pm

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