ERROR - Found an empty database password

Technical assistance
1

Infos:

  • Used Zammad version: 5.0.x
  • Used Zammad installation type: package
  • Operating system: CentOS 8.5.2111
  • Browser + version: Microsoft Edge 98.0.1108.62

Expected behavior:

  • Execute “/opt/zammad/contrib/backup/zammad_backup.sh” and create a Back-Up

Actual behavior:

  • ERROR - Found an empty database password …

Yet I couldn’t find any descritption of the problem nor could I find anything about the configuration of the database that mentioned the configuration of passwords

2

Are you serious?
Maybe you wanna read the two following lines after said error messages that actually tell you what to do?

    echo "# ERROR - Found an empty database password ..."
    echo "# - This may be intended or not, however - this script does not support this."
    echo "# - If you don't know how to continue, consult https://docs.zammad.org/en/latest/appendix/backup-and-restore/index.html"
3

I have read the page and all the linked pages, but there is nothing about the config of the password of the database

4

That’s odd - there’s not even helper scripts?

5

I haven’t tried the helper script yet as I couldn’t find anything about it in the documentary but I will try now. Thank you!

6

There’s a complete helper script section in the documentation which also exactly tells you what the script does.

1 Like
8

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