Error Creating Ticket using API with Python

[fpardo96]

• Used Zammad version: 5.2.3
• Used Zammad installation type: package
• Operating system: Debian (Server), Windows 10 (Client)
• Browser + version: Google Chrome Version 101.0.4951.67 (Official Build) (64-bit)

Expected behavior:

Creating a ticket with a simple template modificated from the one found here:

https://docs.zammad.org/en/latest/api/ticket/index.html#create

Using Python requests to post it. It does not work, I tried using Postman and it worked properly so I suppose the payload is correct.

Actual behavior:

I receive 500 response with the following reason:

{“error”:“no implicit conversion of Symbol into Integer”}

Here is the complete python script to create the ticket:

#! /usr/bin/python3

import json, requests

token = '5j6s....'
auth  = f'Token token={token}'

def create_ticket():
    url = 'http://172.18.0.70/api/v1/tickets'
    new_ticket = {
        "title": "Help me!",
        "group": "PRUEBAS_SOPORTE",
        "customer": "fpardo@example.com",
        "article": {
            "subject": "My subject",
            "body": "I am a message!",
            "type": "note",
            "internal": False
   }
}
    req = requests.post(url, headers={'Authorization':  auth} ,data=new_ticket)
    print (req.status_code)
    print(f'{req.text}')
create_ticket()

Adding also production.log results in case it helps:

Any advice would be appreciated.

Best Regards,

[MrGeneration]

@fpardo96

            "internal": False

This is the issue.
Ruby knows true and false.
You’re using python termology here.

If that’s not helping this may also be caused by the used libary.

[fpardo96]

Thank you for the response, actually i made is work using a different method to create the json:

import requests
token = '5j6so....'
auth  = f'Token token={token}'
r = requests.post('http://172.18.0.70/api/v1/tickets', headers={'Authorization':  auth} , json={
    "title": "Help Me!",
    "group": "PRUEBAS_SOPORTE",
    "customer": "fpardo@example.com",
    "article": {
        "subject": "My subject",
        "body": "I am a message!",
        "type": "note",
        "internal": False
    }
}
)
print(f"Status Code: {r.status_code}")

Hopefully this may help others, many thanks for the help!