Enhance webhooks to better work with Zammad API

Feature requests
1

  1. What is your original issue/pain point you want to solve?
    Webhooks are great, but not when you actually try to call a Zammad API.

  2. Which are one or two concrete situations where this problem hurts the most?

  • Authentication by Token is not possible, when calling Webhooks.
  • Request-Method cannot be changed.

  1. Why is it not solvable with the Zammad standard?
    Because Webhooks are limited to POST-request.

  2. What is your expectation/what do you want to achieve?
    Call your own or another Zammad-Instance with a webhook

3 Likes
2

Maybe also a possible extension, to have it collected together: Enhancement for the webhooks - Custom headers

3

Hello here!

I was just diving into how to add the bearer token to Webhooks when calling Zabbix (for example, to acknowledge a problem from Zammad) and found myself wondering where exactly to put it. After some digging I found this feature request and realized why I couldn’t do it.

So, I just wanted to throw my support behind the feature request to make sure Zammad webhooks are compatible with a broader range of APIs! This would definitely make integration smoother and more flexible for everyone.