Title: Encrypted E-mail notifications for agents
- What is your original issue/pain point you want to solve?
When a Mail encryption such as S/MIME or GPG is set up agent notification will not be encrypted even if the keys are imported.
- Which are one or two concrete situations where this problem hurts the most?
In a high security setup where unencrypted communication violates the policys.
- Why is it not solvable with the Zammad standard?
Right now there is no option to enable encrypted communication for all E-mail traffic.
- What is your expectation/what do you want to achieve?
No unencrypted communication.
Anything else which you think is useful to understand your use case:
Many communication systems today implement a zero trust model where the communication should never be readable for the transport servers.
E-Mail was not intended at creation for these kinds of security models.
Having the ability to encrypt all communication greatly increases the security.