We are currently evaluating zammad as desktop support for an in-house application that we offering free to our distributors. Having a desktop support for an application without a website that it is based on, we cannot have an online chat which our users are really requesting at the moment. Being said, I would like to request to have a feature which can enable the chat functionality inside the zammad portal / dashboard upon customer login if there are available agents online.
Thank you very much for such a wonderful product!
(example mockup customer portal / dashboard)
5 Likes
system
January 16, 2018, 5:22am
2
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.
schmug
November 20, 2020, 3:19pm
4
The ability to turn on chat while inside Zammad for a customer would be great.
We are currently evaluating zammad as desktop support for an in-house application that we offering free to our distributors. Having a desktop support for an application without a website that it is based on, we cannot have an online chat which our users are really requesting at the moment. Being said, I would like to request to have a feature which can enable the chat functionality inside the zammad portal / dashboard upon customer login if there are available agents online.
Thank you very much…
benmo
November 20, 2020, 4:54pm
5
You can’t. This is a feature request.
1 Like
schmug
November 20, 2020, 5:21pm
6
Thanks, I just altered it to that.
I’m closing this as a duplicate in favor of
We are currently evaluating zammad as desktop support for an in-house application that we offering free to our distributors. Having a desktop support for an application without a website that it is based on, we cannot have an online chat which our users are really requesting at the moment. Being said, I would like to request to have a feature which can enable the chat functionality inside the zammad portal / dashboard upon customer login if there are available agents online.
Thank you very much…
