I thought this was a bug, but apparently some way to show empty placeholders is required*. Therefore Zammad replaces empty dields with a dash (-) when they appear in e.g. e-mail signatures.
What I’d like to have is a field for academic degrees, titles etc. For many users this will be empty, so they’ll get their name printed with a preceding dash.
I don’t think it’d be a good idea to put a title into name fields.
Any ideas?
(* Edit: After some thinking I don’t really agree this is the case. An empty field means no output is to be put in place of the placeholder. If you need a dash to find errors in your signatures etc., well - you’re doing it wrong, admin.)
I also agree with this and the answers. In addition to that, if only empty fields are filling the line, the line should be removed, to remain the formatting.
e.g.:
Signature