eml-File Attachments will be destroyed by zammad


  • Used Zammad version: 2.9.0
  • Used Zammad installation source: (source, package, …) zammad repo, debian package
  • Operating system: Ubuntu Server 18.04
  • Browser + version: Chrome 72.0.3626.109

Expected behavior:

  • Customers should be able to receive eml-files in email attachments without modifications by zammad

Actual behavior:

  • eml-files are empty when they were sent out via email attachments by zammad

Steps to reproduce the behavior:

  • download an email from any article in raw-format
  • select another ticket
  • add the downloaded eml-file to the attachments
  • sent out email
  • eml-file has no content at the receiver

File after download

File added to attachments

File received by customer

File content

I can reproduce this only when sending out E-Mail-Attachments,it doesn’t matter if it’s the eml of the same ticket or of another one.

This is a bug. Could you please report it at Github?

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