Infos:
- Used Zammad version: 7.0.0-1774302847.e0d5fd3a.bookworm
- Used Zammad installation type: Package
- Operating system: Debian 12
- Browser + version: Vivaldi stable version / Firefox stable version
Expected behavior:
- Check email channels correctly and create tickets as usual
Actual behavior:
- Any new email in the inbox stays unprocessed.
Steps to reproduce the behavior:
- A recent manual update from Zammad 6.2 to current version (7.0.0) has created the issue. Before updating it worked as usual.
After seeing this in the Monitoring admin feature…
I have tried to export the emails in the queue:
zammad run rake zammad:email_parser:failed_email:export_all
Then I have tried to process them individually by doing:
zammad run rake zammad:email_parser:failed_email:import /opt/zammad/tmp/failed-email-aa06777d-f9b7-443e-9afe-4f9ea19e510c/2.eml
But I get:
ERROR: Can't reprocess failed email '2'. This was attempt # 3.
ERROR: #<RuntimeError: No x-zammad-session-user-id, no sender set!>
/opt/zammad/tmp/failed-email-aa06777d-f9b7-443e-9afe-4f9ea19e510c/2.eml was not imported and reprocessed successfully.
Done.
My guess is that the “No x-zammad-session-id” is causing the error. Does any of you deal with such an error?.
Thanks in advance, Ibon.