First time user of Zammad and can honestly say its one of the best I’ve ever seen/used. Great work! While I was playing around with it some, I noticed my email quota was being used at a slightly higher rate then I expected. Turned out the notification emails are sent to all agents upon a ticket creation.
Is there a place to edit this type of trigger? Maybe setup an exclusion list, or modify when an email should be pushed?
Is it possible that I missed this setting somewhere?
Thanks in advance,