Email Notifications

Hello All,

First time user of Zammad and can honestly say its one of the best I’ve ever seen/used. Great work! While I was playing around with it some, I noticed my email quota was being used at a slightly higher rate then I expected. Turned out the notification emails are sent to all agents upon a ticket creation.

Is there a place to edit this type of trigger? Maybe setup an exclusion list, or modify when an email should be pushed?

Is it possible that I missed this setting somewhere?

Thanks in advance,

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And… I just found the settings.

For anyone that finds this topic in search of the solution. The current rev has the notificatons sent based on full access to the ticket group and or notifications that are set on your user profile.

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