Infos:
- Used Zammad version: 6.5.0-1745586583.0f998168.noble
- Used Zammad installation type: package
- Operating system: Linux (ubuntu 24.04)
- Browser + version: Any
Expected behavior:
Sending email notifications for new tickets and updates.
We recently went to Zammad and really like the product. We used a contractor to migrate our data from the previous custom-built ticket system we used. Prior to the data migration everything was working. Email and notifications worked as well. During the migration the contractor “disabled email” to prevent sending messages when he imported the tickets from our other system. Unfortunately, the contractor left during the cut-over and email isn’t working. Can somebody provide any guidance on what I should be looking for? We’ve done the following and other details are below.
When looking at the email notification channel, it was missing when viewing it from the console, and it appears that it was deleted. We pulled a backup of the database and altered the Channels table to insert the configuration back. It now shows in the gui and console. It’s enabled and we can edit it.
When viewing the production log, we can see when a new ticket is submitted, or email picked up but don’t see where any emails are being sent. Also don’t see any SMTP errors.
Groups have email addresses assigned.
From the gui, I can see that users have notifications enabled.
Sending an email with telnet from the server to the mail relay on port 25 works and verifies that it isn’t a firewall, mail relay or network issue.
Is there anything else I can check? Anything server side? Code? Or DB?
Any help or suggestions would be appreciated! Thanks in advance?
Actual behavior:
No email is sent
Steps to reproduce the behavior:
Submit new ticket with web form or email.