Email Notifications for new users and password reset

Technical assistance
1

Infos:

  • Used Zammad version: 6.4.1
  • Used Zammad installation type: docker-compose
  • Operating system: Debian + Portainer
  • Browser + version: Any

Expected behavior:

  • Google Channel to be used also for New User Emails and Password reset as well as other Notifications

Actual behavior:

  • Google Channel just get emails from Inbox and process them as tickets

Steps to reproduce the behavior:

2

Hi, the Google channel only pulls emails from the inbox and sends replies via the same inbox.

If you want to send notification emails(new user & password reset), you will need to set up the Email channel to send those

3

Email channels and Notification Channels are two different pair of shoes.
You don’t need to create anything, but configure either sendmail or SMTP as per your needs.

See also:

Microsoft 365 and Google are not supported as stated per documentation.