- Used Zammad version: 5.3
- Used Zammad installation type: Repository
- Operating system: Ubuntu
- Browser + version: Chrome
- If a new ticket is created by a customer, a agent should get a eMail-Notification (as configured in his Profile-Settings)
- No eMails are sent (Escalation-Reminders, Daily Notifications, Ticket-Updates)
The problem occures, since we moved from the “EMail”-Channel to a Microsoft 365-Account (because Microsoft stops Basic Auth this December for our MS Tenant).
The main function of Zammad is still given - we can answer Tickets, which will generate eMails that are sent over the Microsoft 365-User we’re using; but “Status-eMails”, like the daily Mail with escalated Tickets or the eMail-Notification, if i follow a ticket which is updated by a colleague, aren’t send any more.
I’m not sure, if this is per design and i have to setup an eMail-Server under Settings → Channels → E-Mail, if i want this notifications. It would be nice, if Zammad could use the Mailconnection configured under Channels → Microsoft 365 for this, because Microsoft is shutting down Basic Auth (für POP/IMAP this December, for SMTP … in the near future?) and the only eMail-Accounts i’ve access to are Microsoft 365-based.
What’s the best practice? Can a Microsoft 365-Account used to send this Status-eMails (with Modern Auth)?
Thanks in advance,