You can also setup triggers to send via your OAuth connected email address. It’s a lot more work but when your situation requires that you send through one email address it is the only solution.
Could you share the screenshots of how you set up the triggers, by censoring the relevant parts with personal data?
Just to keep it for my documentation in case I need it.
Thanks
You’re right — my mistake was referring to it as exclusive support for SMTP or MTA. It would be more accurate to describe it as: given the current state of things.
Please do not use this festure request for technical assistance. Use an independent thread please.
Hey @skip they won’t let me help you, they deleted my post (absurd) can you open a new topic and tag me so I can help?
Done here Request for Trigger Setup to Send Notifications via OAuth Mailboxes
Thank you for your suggestion
It appears that HVE can’t be configured because (as MrGeneration confirmed in another post suggesting that it’s a bad idea to use it), Zammad does an SMTP test to an external address that is hard-coded, so even though HVE would work for us, we aren’t allowed to configure it. Was that solution tested before it was suggested, or am I missing something?
That is a known situation and will be tackled in an upcoming release (no ETA yet):
An Exchange Connector might be a technical solution as workaround. At least if you have to send mails to external too (which you want if customers have access to the UI)
That means administrative overhead of course.
DISCLAIMER: USE AT YOUR OWN RISK
I created a package for a self-hosted package installation of Zammad to change the SMTP test receiving e-mail address:
This way I could set up HVE with Zammad 6.5.x
Best,
Skip
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I’ve developed a package that allows you to use OAuth for email notifications. This can be solved through package development. But it takes days to build a working solution suitable for enterprise use.
Hello, I already linked the package that solves this.
Best,
Skip
Hello, my solution is diffrent. You set it up on the configuration page and not in the code. So you will have a third option showing up. Not only local mta and smtp