Email Not generating new ticket

Technical assistance
1

Infos:

  • Used Zammad version: 6.2.0.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: Chrome (latest)

Expected behavior:

  • Create a new ticket when an email comes in via the Google account configured

Actual behavior:

  • Emails can update existing tickets, but are not generating new tickets.
2

I see unprocessable emails in my /opt/zammad/var/spool/unprocessable_mail/ folder. I’m going to clear it and see if I still have issues.

3

While you’re at it, consider updating your Zammad installation asap. 6.3.x is available since over 3 months.

4

It’s on my to-do list but we use Zammad pretty heavily so getting downtime is difficult.

5

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