Email not creating new tickets

Technical assistance
1

Infos:

  • Used Zammad version: 4.0.x
  • Used Zammad installation source: package
  • Operating system: ubuntu 20.4
  • Browser + version: Chrome / Firefox

Expected behavior:

  • Enquiry via Email creating new tickets

Actual behavior:

  • Receive an email notification that your ticket has been created (with ticket number) but can not find the ticket on the system even with administrator. If I click the URL with ticket number, it says Oops… I’m sorry, but I can’t find this Ticket.

Steps to reproduce the behavior:

  • Before I change setting on zammad.conf, everything worked perfectly. But after I put return 301 https:helpdesk.domian; to redirect http to https, the system does not create tickets for email enquiries.
2

That sounds like you don’t have access to the groupm the ticket lives in.
Double check your user permission.

The documentation should be able to help you here:
https://admin-docs.zammad.org/en/latest/manage/roles/index.html#reference-guide-permissions

3

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.