Email not creating new tickets


  • Used Zammad version: 4.0.x
  • Used Zammad installation source: package
  • Operating system: ubuntu 20.4
  • Browser + version: Chrome / Firefox

Expected behavior:

  • Enquiry via Email creating new tickets

Actual behavior:

  • Receive an email notification that your ticket has been created (with ticket number) but can not find the ticket on the system even with administrator. If I click the URL with ticket number, it says Oops… I’m sorry, but I can’t find this Ticket.

Steps to reproduce the behavior:

  • Before I change setting on zammad.conf, everything worked perfectly. But after I put return 301 https:helpdesk.domian; to redirect http to https, the system does not create tickets for email enquiries.

That sounds like you don’t have access to the groupm the ticket lives in.
Double check your user permission.

The documentation should be able to help you here:

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.