Infos:
- Used Zammad version: .3.0-1670595017.1c7d44aa.focal
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04
- Browser + version: chrome 109.0.5414.75
Expected behavior:
Customer sends an E-Mail to our support-email → he gets an automated answer email and a new ticket is opened.
Actual behavior:
Only the answer email is sent out.
Steps to reproduce the behavior:
send an email to our support-mail.
sometimes it works and both is done. sometimes only the automated response is sent.