On creation of new ticket or update - expect Agent and User email notification
(using M$ Exchange 2010 Server as MX relay)
No emails sent - however 'New Ticket - test email is created and sent at every reboot.
After ‘x’ number of days I will get an SMTP 550 - can not relay message in the Outbound settings for Email settings. After running through the setup again in Outbound wizard, it reconnects - but still not sending ticket updates or new messages.
Steps to reproduce the behavior:
I have checkout the FQDN setting suggestions in this forum. Under the Monitoring section Current Status, I see 29 Failing background jobs.
Failed to run background job #1 ‘SearchIndexAssociationsJob’ 9 times with 116 attempts.
Failed to run background job #2 ‘SearchIndexJob’ 2 times with 38 attempts
Those stats on a fresh reboot.
Let me know what Logs can post. I’m a tenderfoot Admin with Debian so I would be grateful newbie instuctions
Thanks - yes I’ve been looking at this and not finding much a the exchange end.
What is the process of checking the queues (?) from the Debian/Zammad side to see if there are some messages there.
Like I mentioned - that 550 errors are intermittent. When I’m not getting that error I’m still not seeing a mail flow BUT I am getting the generic ‘test’ email.
Thanks for the reply.
Thanks Tom. I’ll keep digging between jobs and report back. I think I might see an issue on the Exchange end. I am right in thinking emails should be sent on update of tickets correct? And I’m not sure that those monitoring ‘errors’ are normal. I don’t have a baseline to go by as I try to introduce more Open Source into our company and continuing my training in Linux.