Hello, in this picture is the email that received from system to our agent and admin.
the question is: can we send this type of email to customer which is provided the ticket information and the detail about the ticket?
Hey @Rossovithyea123 ,
yes you could that with triggers using variables:
https://admin-docs.zammad.org/en/latest/manage/trigger.html
https://admin-docs.zammad.org/en/latest/system/variables.html
cheers
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basically I want customer’s email to load about the message we are chatting in the ticket
If you just want to inform your customer about what you’re doing you can send your article as mail directly from within zammad:
https://user-docs.zammad.org/en/latest/basics/service-ticket/follow-up.html
cheers
I have created an example on how to set up a trigger that notifies the customer about new messages. Of course you can add more variables in the email template.
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