If possible the same address should be used also for the customer notifications.
If I create a new Email Accounts in Channels->E.Mail I get
" 550 5.7.60 SMTP; Client does not have permissions to send as this sender"
I’ve learned to adjust Channels->E.Mail->Settings-> ‘Notification Sender’ for this problem, but here I can only add one address.
Am I making a mistake in my thinking or have I overlooked some documentation?
In the Group settings I can only select mail addresses which are configured in Channels → Email for outgoing mails. Currently only one address.
So I think I have to setup a new email account for the second mail address.
But I I try to create a second mail channel (inbound/outgoing) I get the following error message: " 550 5.7.60 SMTP; Client does not have permissions to send as this sender"
You’ll have to allow the user in question to send as this address. Generally one mailbox usually should be good enough if your email server doesn’t rewrite the “to” to the mailboxs main mail alias.
I’ve no clue about Exchange … a colleague of mine did the setup. Now we have two AD accouns, each with an exchange mailbox and e-mail address.
Or is one account enough with several mail-addresses (mailboxes) if possible
The first email channel works well, support-it team get the tickets via email support-it@example.com and also the response works well. This mail address is also set as “Notification Sender” in Email->Settings.
The problem is the second support team “facility”. We are not able to setup a second e-mail channel, here we get this error message:
" 550 5.7.60 SMTP; Client does not have permissions to send as this sender"
For me is not clear if I need several email channels for several support groups or is one email channel with several Email addresses and some filter rules enough
Also my Email Accounts form looks a bit different as in the documentaion.
I have " Email Notification" instead of “Fixed Email accounts” But I assume this is the same for the system notifications. Maybe we have a different version as in the docu …
Sorry, I cannot fill knowledge gaps on your local MTA.
I told you what the error message means - the issue is either a configuration issue on your exchange server or permission issue for the user / mailbox.
That’s nothing we can really help you with. Just ignore the “fixed email account” which is a screenshot from SaaS. Ignore what you don’t have. It’s a configuration issue, not on Zammads site.
My colleague has re-created the user account on AD, together with a relating e-mail account on Exchange for the second Support group. (I am neither a Windows nor an Exchange expert) .
In Zammad we’ve create a second E-Mail Account (inbound/outbound), that we can now connect to.
Now we have two e-mail channel, with two different e-mails, which we can select in the group settings.
On Zammad we did the same settings as we tried with the old account several times, but now it works without problems. Maybe there is a different on Exchange settings …no clue what was the problem with the first account.
