After upgrading to Zammad 4.1 from 3.* and elastic search from 5.6 to 6.8 I’m unable to rebuild elastic search index. This is driving me crazy because employees cannot get their reports and find the tickets and I’m unable to resolve it.
After running
zammad run rake searchindex:rebuild --trace
rebuild runs for about 2 hours, then suddenly it always stops on what looks like on the same element, after that, elasticsearch says failed to connect. I attached a video of the evidence.
Please, I need help to resolve this. Everything was working before upgrading. Do I need to upgrade now to 7 ? I don’t know what to do.
Your Elasticsearch died, you can see that on the connect part that’s failing.
Reduce the heap size (see elastic docs please) or ensure your host doesn’t kill / end ES processes.