We are currently testing Zammad and have come across an unexpected problem. The editor does not offer a toolbar for formatting text. This has caused some irritation and the workaround with the keyboard shortcuts doesn’t work well because many of the shortcuts are already assigned to other browser functions.
For example, Bold on Vivaldi works with Ctrl + b (and not with Ctrl + Alt + b), but formatting a heading with Ctrl +1 jumps to the first tab and Ctrl + Alt + 1 jumps to the first tab in another browser window. A bullet point with Ctrl + l jumps the cursor to the URL line and with Ctrl + Alt + l nothing happens. With other browsers it looks different again. We use Opera, Chrome, Vivaldi, Edge and Firefox.
Is there perhaps already a possibility here? The last forum post was three years ago. This problem could really become a show stopper.