i got the following question which maybe someone can give m a Anwer for. If i got one E-Mail Adress (helpdesk@zammad) with Aliases on it (helpdesk1@zammad, helpdesk2@zammad, helpdesk3@zammad) and there are rules which put mails into Folders depending on which alias the mail got received.
If i add now the same E-Mail Adress more then one time into zammad and configure the Folder, can i set a Filter into zammad which put Tickets into Groups depending on the Adresses?
One site note:
Some E-Mail-Servers might not deliver more than one E-Mail if you send to more than one alias being affect by this mailbox. This will cause one E-Mail to come into Zammad.