E-Mail auto reply based on if user is a customer or not

Technical assistance
1

Hey,

I am new to using Zammad and have been experiencing some issues with the integration of my old ticket tool into n8n.

As for the installation details, I used version 6.2.0 of Zammad and installed it using Docker Compose on an Ubuntu host.

I am currently facing a problem where I want to automatically respond to new emails that come in. To do this, I need to set up triggers based on the status of is the user a customer or not. If the user is a customer, their status will be set to IsACustomer, and if they are not a customer, their status will be set to IsNotACustomer.
[Images: Gruppen / Groups.png, Rollen / Roles.png]

I have already added a trigger for IsACustomer and IsNotACustomer, but I am facing the Issue that no auto reply to the user is send. Configuration following:
[Images: Trigger IsACustomer.png, Trigger NotACustomer.png]

The configuration for my individual email postboxes can be seen below. While writing this Post, I noticed that the postboxes have been assigned a target group.
[Image: E-Mail Config.png]

Does anyone have an idea on how I can create a trigger based on the customer status?

Thank you in advance for your help!

PS: I unable to upload images or share a link.

3

Hey all, after some time, I found out that my original solution wasn’t the right way to get my plan working. But after I figured that out, some other stuff came my way. So I just started again to get back into this. Can anyone help me?

4

Zammad triggers can differentiate if the user that created a ticket was a agent or a customer already.

The default trigger imho already does exactly this.

image
image1054×856 41.7 KB

So no clue what you’re trying to do.