Okay, I’ve made a bit of progress. Seems like I may have had a misunderstanding of how Zammad works with these notification emails.
I’ve been able to get close to what I want but not fully there. So far I’ve …
- set up the emails for each organization in Zammad’s system (admin > channels > email).
- For each, set the inbound email to be an IMAP account that can receive emails that will create tickets (or articles/replies?). Set up the outgoing server to be an SMTP server for the organization.
- Assign that email to a group that will be handling the tickets specific to the organization.
My current issue is we don’t have email inboxes for each of these organizations. We only have one, and would prefer none. We do all of this through a web interface we are developing. If we could make sure that from email didn’t have to be tied to that inbox and could instead have it be a no-reply (unique to each organization) I think it’d be what we are trying to do.