Duplicated article after bulk action was executed

[konrad]

Infos:

• Used Zammad version: 4.0
• Used Zammad installation type: package
• Operating system: Debian 10.5
• Browser + version: Microsoft Edge Version 90.0.818.62 (Official build) (64-bit)
• Each component has its own VM (DB, Application, Elastic)

Expected behavior:

• Article will not be duplicated after executing bulk action.

Actual behavior:

• When the bulk action is executed on a ticket, the article “posted” by a customer is duplicated.

Steps to reproduce the behavior:

• Create a ticket.
• Find a ticket in the overview and execute on it a bulk action (e.g. change the status), provide a note.
• Check the ticket - the article posted by the customer will be duplicated.

I was able to reproduce that in three different instances (all were Zammad v4.0)

Test ticket:

Bulk action:

The ticket after bulk action was executed:

[bernhardk]

I was able to reproduce this behavior on my installation and can confirm that this needs to be a bug.

Please create an issue on github: Issues · zammad/zammad · GitHub

Edit: Would also be good to link the issue in this post.

[konrad]

Bug reported: Duplicated article after bulk action was executed · Issue #3568 · zammad/zammad · GitHub