Hello everyone,
I’m an IT technician and I wanted to share a common scenario we face to submit a suggestion for the development team.
The Problem:
We create user accounts on the fly as people call us for support. Because there are several technicians handling calls simultaneously, we frequently end up with duplicate user accounts for the same person.
The Suggestion:
Having a “Merge Users” tool to consolidate duplicates while keeping the support history intact would be incredibly helpful for our daily workflow.
Thank you very much for your time and for considering this suggestion.