As an added comment. When watching the Gmail inbox, when I reply to a ticket I also see an email in the support Gmail inbox. It’s as if Zammad is BCC’ing the support inbox since it has the correct customer email in the TO:
I checked the Rails container for the system_bcc settings but it’s currently “”. Anyone know why replies to customers are also sending to our monitored Gmail support inbox?
If I would have to guess:
You’re replying to an address that loops back to Zammad.
This is the only -to me known- situation were above behavior would appear.
Especially because on agent side the sender seems to differ.
The only way to tell better would to have a one by one compare and ensuring that affected email addresses to not cause any looping.
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