I want to ask if there is a possibility to hide opened and closed tickets and the frequenz of it? In a situation of very different fields of work in a company, his can lead to unwanted comparison.
Best Regards
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Maybe to specificise: for us customers in zammad are single persons in our own company or are the agents itself. To find out how many tickets are open or closed by the customer (as seen in the customers profile) will not be provided by the companies staff committee and makes in our work environment no sense. Perhaps we can easy hide this area!?
You can’t just hide these information.
Maybe with custom CSS, but there’s no official way.
Thank you for this information.
Best Regards
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