Don't send email when manually creating a ticket

Technical assistance
1

Is is possible that when you manually create a ticket, it does not email the customer with the ticket that was created.

We have a number of scenario’s where we create a ticket say due to a back up fault which we rectify that the customer does bot need to know about. Sometime later down the line they do so we would then do an update that emails them.

Thanks

2

Just create the ticket as one of type “phone”. Keep in mind that they will still see the ticket if they can log into zammad.

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