If you have required fields enabled this may be the reason why the telegram messages don’t appear.
See this issue if you’re affected: Telegram and Form messages can't create ticket if field is mandatory · Issue #2998 · zammad/zammad · GitHub
If you have required fields enabled this may be the reason why the telegram messages don’t appear.
See this issue if you’re affected: Telegram and Form messages can't create ticket if field is mandatory · Issue #2998 · zammad/zammad · GitHub