hello. I was trying to factory reset zammad installation before going into production. It was a fiasco.
Configuration is quite incorrect, at least for average IT person.
I have Centos 7 with Zammad “3.1.0-1572420711.b7bfdcd4.centos7”, installed with yum.
sudo systemctl stop zammad
sudo systemctl start zammad
But this does not work. I lost two hours and almost destroyed Centos installation before I was able to get rid of postgres DB, what was held our data.
It will be very nice, if you can update documentation with real example, or at least mentioned magic “zammad” command, what need to be used.
P.S. Why I wanted to do factory reset? I think, what I did some changes in zammad gui, because customer has capability to change ticket status (panel on the right side of ticket screen). It is good, what customer can close ticket, but available choices are: new, open and close. And I do not know, what will happened, if customer change ticket status to any other than close in the middle of case. So I check with clean install, and this feature was there. Is it a bug? Shold I be warried?