Sorry but I guess that “API-User and API-Password” should be self explanationary?
That’s the API credentials from sipgate.io you’ll need to provide so that Zammad is able to pull and put information from and to sipgate.
To the second part… I totally agree, that’s not a helping text…
The user assignment simply is an mapping between sipgate users (extensions) and your Zammad agents.
This will enable Zammad to know which sipgate extension belongs to which agent. As soon as an known agent picks up a call, a new tab “inbound call” will open. Also, for all agents (as long as the phone is ringing) Zammad will show additional call information.
This will look like so:
I hope this is a bit clearer.
I’ll note myself to adjust the sipgate wiki as we didn’t update the docs yet, sorry about that.
Edit: I just created an issue to adjust the description texts - thank you very much for the heads up!
You can find the issue here: https://github.com/zammad/zammad/issues/2753