Dl.packager.io is not exist

Technical assistance
1

Hi everyone,

I try to install zammad version 3.3.x on Ubuntu 22.04 LTS. Also I tried to install from package.
But now it seems the package URL is not exist and when I want to open the URL in browser I got Not found error.
I used this command to add repository:

echo "deb [signed-by=/etc/apt/trusted.gpg.d/pkgr-zammad.gpg] https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 22.04 main"| \
  tee /etc/apt/sources.list.d/zammad.list > /dev/null

What should I do now?

  • Used Zammad version: 3.1.x (3.1.0)
  • Used Zammad installation type: ( package)
  • Operating system: Ubuntu 22.04 LTS

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

2

Zammad 3.3 does not have any Ubuntu 22 support.
Also why would you install Zammad 3.3 when you have Zammad 5.4.1 as current stable?

Please provide more information because right now things seem to be mixed up.
Console outputs for example.

3

We want to upgrade our Os version to Ubuntu 22.04 LTS.
Also, we want to Migrate the existing zammad 3.1.x (Os : Centos7) to new Ubuntu server and zamamd latest version.
As I understand we are not able to migrate that directly. But also I have problem with migration steps.
Could you please explain more about to do steps?

4

The backup and restore process is detailed described in our documentation:
https://docs.zammad.org/en/latest/appendix/backup-and-restore/index.html

Note that you may want to update to ~ Zammad 5.0.x on the source system. This is the last version that supports older postgresql installations but also comes with the new improved backup and restore scripts.

You’ll then want to set FULL_FS_DUMP to no as per Backup configuration — Zammad documentation

5

Thank you for your answer. I migrated zammad to new server with zamamd migration documentation .
https://docs.zammad.org/en/latest/appendix/backup-and-restore/migrate-hosts.html

Also I set FULL_FS_DUMP to no as you mentioned.
But I have still error when I am trying to run zammad run rails r "Rails.cache.clear"
I got this error.

Traceback (most recent call last):
        29: from /opt/zammad/bin/rails:8:in `<main>'
        28: from /opt/zammad/bin/rails:8:in `require_relative'
        27: from /opt/zammad/config/boot.rb:3:in `<top (required)>'
        26: from /opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:39:in `require'
        25: from /opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:135:in `rescue in require'
        24: from /opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:135:in `require'
        23: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/setup.rb:10:in `<top (required)>'
        22: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler.rb:101:in `setup'
        21: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler.rb:135:in `definition'
        20: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/definition.rb:34:in `build'
        19: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/dsl.rb:13:in `evaluate'
        18: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/dsl.rb:234:in `to_definition'
        17: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/dsl.rb:234:in `new'
        16: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/definition.rb:120:in `initialize'
        15: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/definition.rb:674:in `converge_sources'
        14: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source_list.rb:104:in `replace_sources!'
        13: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source_list.rb:85:in `lock_sources'
        12: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source_list.rb:85:in `sort_by'
        11: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source_list.rb:85:in `each'
        10: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source/git.rb:76:in `to_s'
         9: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source/git.rb:225:in `revision'
         8: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source/git.rb:299:in `git_proxy'
         7: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source/git.rb:216:in `cache_path'
         6: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source/git.rb:321:in `git_scope'
         5: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/source/git.rb:287:in `uri_hash'
         4: from /opt/zammad/vendor/bundle/ruby/2.5.0/gems/bundler-1.17.3/lib/bundler/shared_helpers.rb:225:in `digest'
         3: from /opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/digest.rb:98:in `Digest'
         2: from /opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/digest.rb:98:in `synchronize'
         1: from /opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/digest.rb:100:in `block in Digest'
/opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/digest.rb:16:in `const_missing': library not found for class Digest::SHA1 -- digest/sha1 (LoadError)

Old server: Centos7 , Zammad version: 3.1.x (3.1.0)
New Server: Ubuntu 16.04 LTS , Zammad version: 3.1.x

6

The problem was solved with running this command after restore step

dpkg -r --force-depends zammad
apt install zammad
7

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