Disregard. LDAP issue. Latest upgrade removes all agents

[capono]

Infos:

• Used Zammad version: 5.3.1-1676490295.d48e098b.bionic
• Used Zammad installation type: package
• Operating system: Ubuntu 20.04.6 LTS (GNU/Linux 5.4.0-156-generic x86_64)
• Browser + version: Brave / Edge / Chrome

Expected behavior:

• Upgrade Zammad leaves all Agents as is.

Actual behavior:

• Upgrading Zammad removed all Agents (didn’t touch Admin or Customers).

Steps to reproduce the behavior:

• Log on to server
• Run sudo apt update
• Run sudo apt upgrade
• Log into Zammad → All open tickets in sidebar marked as “Not authorized”.
• Go to Settings → Users → Agents: no users assigned as Agents.

It’s a relatively minor issue, just took a few minutes to realise wha the problem is.
If anyone else runs an upgrade and all of a sudden tickets are marked as “Not authorized”, check to make sure you still have Agents.

Thanks,
Oliver

[capono]

Update:

Agents are periodically being removed. No server change has been made, other than upgrading to version 5.3.1-1676490295.d48e098b.bionic.

No idea how to fix it yet, looking into it.

[MrGeneration]

The latest version is Zammad 6.0.x. You’re 5.3.1 version is outdated and subject to security issues.
Please update asap.

[capono]

Please disregard this message. Turns out it was an issue with LDAP syncing.

[MrGeneration]

Yes, my note regarding your outdated version still is correct though and (sorry to say) more important than your LDAP sync.

[capono]

Hello MrGeneration,

I agree, upgrading to the latest version is important.
Unfortunately I have not been able to find documentation on how to upgrade to version 6 from an Ubuntu package installation, and most of the documentation on the docs website (https://docs.zammad.org/) still refers to the latest version as version 5.
If you could point me in the direction of instructions to upgrade to version 6 from an Ubuntu package install, I would be incredibly grateful.

[MrGeneration]

huh?

https://docs.zammad.org/en/latest/install/update.html

You mean this example text that serves as mere orientation confuses you?

None of these commands are version specific. At all.

[capono]

Yes, that confused me.

The instructions on that documentation page do not upgrade Zammad to version 6 on my server, they only upgrade to the latest version 5, but I should maybe open a separate topic about that.