Display Tickets with Open Checklist Item

Feature requests
1

1) What is your original issue/pain point you want to solve?

In our current Zammad setup, there’s no way to filter tickets that have incomplete checklist items. This leads to cases where tickets appear to be completed or closed while some tasks inside them are still pending — which negatively affects our internal workflows and task tracking.

2) Which are one or two concrete situations where this problem hurts the most?

  • When reviewing open tasks for the day, it’s not possible to filter for tickets with open checklist items.
  • Sometimes tickets get marked as resolved even though not all checklist items are completed, because no one noticed them.

3) Why is it not solvable with the Zammad standard?

Currently, Zammad offers no native filtering option for checklist item status or checklist content. There is no filter available to identify whether a checklist has open items or to search for specific checklist entries by name or content.

4) What is your expectation/what do you want to achieve?

We would like to have the following filters added to the ticket list and views:

  • “With open checklists” filter: Shows all tickets that have at least one incomplete checklist item.
  • Checklist-item name filter: Allows filtering by checklist item names using operators such as is, is not, contains, does not contain.

This would enable more structured daily reviews, help avoid missed tasks, and improve team accountability.

1 Like
2

At least when you are inside a ticket, you are asked if you want to close it when there are still open checklist items.

Btw, you can at least use the Search for filtering for tickets which have open checklist items:
checklist.items.checked: false

Is this not also a duplicate from here: Display Tickets with Open Checklist Items

3

Hello, the info with the search is good, we already knew the other option.
With the solutions, however, it is not possible to create a list for less experienced users who cannot cope with the cryptic search string.
The background to this is that some tickets contain relevant information for a specific area, which must be searched for directly. For this purpose, searching for the name of the checklist item would be helpful.