Display the Auto Answer as agent reply

Especially when you are new to Zammad, the small information “Some trigger” → foo@example.com gets lost in the ticket history. It can happen that the customer receives two emails. Once from the trigger and once a little later from the agent.
Here it would be nice if the trigger message is displayed like a normal agent reply, with the trigger message sent accordingly by the Zammad bot.

You can add a note to the trigger’s executed object changes so it will be displayed more prominently in the ticket. I do that for some triggers to explain which one was triggered and for what reason.

3 Likes

I have not even come up with the idea :dotted_line_face: Thanks for that!