we would like to see a nice implementation of textfiles, prefeered PDF.
Always downloading, searching and opening the PDF isn’t a very handy workflow specially when other contact partners always use the same filename. A method to show PDF-Files inside the ticket (maybe with expand mode) or just to open in in a new tab would be very helpful.
Maybe some changes to this ?
Or a general hint how we could implement this by ourselfs would be greatful
Hi @Anmari - good catch! We’re absolutely with you. Sadly we currently lack of a better way of doing things. The current implementation is the only way we can ensure that there is no security breach for malicious attachments. If the attachment is opened in the browser it will be executed within the same “session” as your Zammad session. This means that a malicious attachment could access all your user data and perform actions in Zammad with the permissions of your account. This is why we block this completely and download the files to your hard drive instead … until we come up with a proper solution.
@thorsteneckel maybe you can add a default download location option and then people can write their own application to handle this or atleast dont mess their default download folder with contles of files