Disable the state "closed" if checkliste not finished

Technical assistance
1
  • Used Zammad version: 6.4.1
  • Used Zammad installation type: source
  • Operating system: Linux
  • Browser + version: any

Hi forum members,

I like the new checklist function. Now I have a quick question.
Would it be possible to disable the ticket state “closed” until the checklist is not finished (all bullets are checked as finished)?

Regards
Stephan

P.S.: excuse my bad English please

2

No this is not possible, however, Zammad has a popup that clearly indicates “you have missed points on your checklist” and allows you to “go back and review” or to continue with closing.

3

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