Disable Received call/ Outgoing call

Technical assistance
1

Infos:

  • Used Zammad version: 5.4.0
  • Used Zammad installation type: docker-compose
  • Operating system: ubuntu
  • Browser + version: safari latest

Hello, how to disable Received call/ Outgoing call in ticket created, i want to see only “Send Email”

2

I am not aware of a setting like this but you can determine which type is used as a default.

https://docs.zammad.org/en/latest/admin/console/hidden-settings.html#default-ticket-type-on-creation

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