Is it possible to restrict the option to create a ticket template to a defined user group (role)?
I would like to create these templates as an administrator so that only these would be available for the agents.
and / or the option to disable the possibility to use a template.
Would this be possible?
Neither of that is possible I’m afraid.
All templates are available to all agents.
That’s mentioned here as well:
I think I did not explain it good.
It is not a problem that the templates available for all users.
I would like to restrict the option to create a template.
Sorry if I didn’t work that out well enough.
Zammad does not allow any kind of restriction to agents for it’s ticket templates.
Maybe I have not understood you
Thank you for the answer.
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