Hi all
Is it possible to restrict the option to create a ticket template to a defined user group (role)?
I would like to create these templates as an administrator so that only these would be available for the agents.
and / or the option to disable the possibility to use a template.
Would this be possible?
Neither of that is possible I’m afraid.
All templates are available to all agents.
That’s mentioned here as well:
https://user-docs.zammad.org/en/latest/advanced/ticket-templates.html
Hello MrGeneration,
I think I did not explain it good.
It is not a problem that the templates available for all users.
I would like to restrict the option to create a template.
Sorry if I didn’t work that out well enough.
Zammad does not allow any kind of restriction to agents for it’s ticket templates.
Maybe I have not understood you 
Thank you for the answer.
This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.