Disable email notification

Technical assistance
1
  • Used Zammad version: 5.4.1-1681892852.be633550.bullseye
  • Used Zammad installation type: package
  • Operating system: Debian 11

Hi guys

I want to disable email notification from zammad to agent when a new ticket is created.

I see this post from 2019 says its not possible exept if the agent disable in profil imself or the other solution with a boring Perl script .

Disable Email Notifications - Technical assistance - Zammad - Community

Do you know if since 2019 we have new solution for this problem ?

I see that System Notifications — Zammad documentation but its for customize not disable

Thanks :slight_smile: !!

2

Have a look at the 6.0 release, there you can set a default for all agents.

2 Likes
3

Ok nice, thanks :slight_smile: !

4

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