Disable E-Mail when Login from a "new" device

Technical assistance
1

Infos:

  • Used Zammad version: 4.0.x

Expected behavior:

  • Option to disable this notification.

Actual behavior:

  • With a new login from a “new machine” like in private Mode, an E-Mail is sent, that there was a new login.

Steps to reproduce the behavior:

  • Log into your account within a private window, watch your E-Mail Inbox for a new mail with the new Login.
2

The following documentation pages should help you:

3

Thanks for the fast answer.
So it is this configuration setting System Notifications — Zammad documentation in the User preferecens all checks from “Notify also via E-Mail” are removed.

In the systemnotifications is not described how to disable them. Is there some kind of magic value to disable them?

4

Is there any way to disable the Login notification?

5

Problem still exists…

6

Have a look at the admin documentation regarding user permissions again.
I’ve provided all required pointers to learn and adjust the configuration of your roles as needed.

7

Can you please guide me a little more?
Even in the admin account with full permissions all E-Mail notifications are unechecked and still I get an notification E-Mail every time I login, because I do this in a private windows.

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8

Problem still persistent…

9

This is not a problem, it’s a design choice by the creators of Zammad to have this as a security feature.

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Disable “device” permission for role “Agent” and they will not receive this notification. The documentation Marcel linked has this as the very first image on the page and since the e-mails are “New device detected” notifications it shouldn’t have been such a problem to find out on your own.

You can’t disable this for admins though. Maybe don’t open Zammad in a private window :wink:

10

You can.
device permission can be revoked or given to any role.

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11

Oh you’re right, I totally missed that the individual settings are hidden until you check off “user_preferences”.

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12

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