Different Time Zone when generating Report


  • Used Zammad version: 3.0.x
  • Used Zammad installation source: DEB package
  • Operating system: Ubuntu 18.04
  • Browser + version: Chrome Latest

Expected behavior:

  • System Default Time Zone is Asia/Singapore (GMT+8)

Actual behavior:

  • Different Time Zone is indicated on the downloaded reports.

Steps to reproduce the behavior:

  • Set the System Default Time Zone to Asia/Singapore (GMT+8) and go to the Reporting and download the records found on the Created Tab. Open the CSV files and checked the time stamp that was at the Created at, Updated at or Closed at column. It produces a different Time Zone. How can I fix this. Thank you in advance.

That’s odd.
Can you please check the creation time via history?

This time in history is in UTC, if I could verify this correct, you’ll have UTC time minus 2 hours (if you use Berlin as timezone, might be worse on yours).

Could you please let us know how huge your difference is?

Hello sorry for the late response.

Our OS time zone is set to UTC and Our Zammad Application Time is Set to Asia/Manila (GMT+8).

Can you advise what’s the best approach in order for us to generate the report that is set to Asia/Manila (GMT+8) time zone. Thanks in advance!


by now we found this to be a bug, you can check it out here:


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